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Frequently Asked Questions

 

 How to place an order on our webiste? 

To place an order on teaandty.com, you just have to click on our shop menu. After you choose your items just follow the buying process and the different steps.   

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How to place an order to be sent as a gift?

 Just like any other order, you'll have the possibility to choose a new delivery address. When you place an order you will be asked if you want your package to be shipped to the billing address or another one. The package will be delivered with an unpriced delivery sheet.  

You can also add a gift message

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How do I know my order is well recorded? 

After checkout, you will receive an order confirmation by email to the address you provided during the ordering process.  

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What kind of pack do you propose?

Regarding our loose-leaf tea, it is sold in doypacks of 25 g, 100 g, or 200 g (allowing the proper conservation of the tea, and the bags to be hermetic).

  Some teas are also available in boxes.

Accessories are carefully packed, and everything is perfectly protected, in order to prevent any risk of damage.

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What discount can I get?

You can benefit from Free Shipping when your order is 50 € or more. 

We offer vouchers that you can win by participating in our games and activities we spread on our social networks. 

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Can I change my delivery address? 

You have the possibility to choose another delivery address. When placing an order, you'll have to select the billing address, and you'll have to choose if you want to ship your order to a different address. The package will be delivered with an unpriced delivery sheet. You can have several shipping addresses in your address book.

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Can my order be sent as a gift and can I add a personalized message?

You have the possibility to choose a new delivery address to send the order as a gift. You can also add a personalized message, so the addressee will know this parcel comes from you. If you want the package to be delivered with an unpriced delivery sheet do not forget to let us know. 

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How do I pay my order? 

 All our online payments are carried out by PayPal, a secured service which protects your personal information.

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How is my payment secured? 

With PayPal, your financial information is never communicated to Tea & TY. Paypal will crypt and protect your personal data during the transaction. 

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What can I do if the payment with Paypal is refused? 

In case the payment of your order is refused, please contact Paypal. If you have doubts regarding your order validation, please contact us and we will check if the order has been properly placed.

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What are the shipping methods, the delivery times, and the shipping costs? 

All our parcels are shipped through Colissimo. The products are sent to the delivery address provided by the user during the ordering process. 

 The amount of the shipping cost start at 5.90 €, but then is depending on the weight of the order. The final shipping cost of your order will be indicated once you have confirmed your order. We offer free shipping on orders of 50 € and up. 

Your order will be delivered within 3 or 5 working days, and for international deliveries, time of shipment can vary from 5 days to 2 weeks. 

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How can I check the status of my order? 

After the validation of your order, you will receive a message to the email address you provided, to confirm that your order is well recorded. You will receive a second message to confirm the shipment of your order. 


You will find in this email a tracking number (from Colissimo) to follow the delivery. 

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What happens if I'm not in when you deliver my order

In case you are not at home when your order arrives, you will find a delivery notice in your letter-box, and your parcel will be dropped off in the nearest Post Office, where you may pick up your parcel within 10 days with your ID and the notice. 

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How many teas are available in Tea & Ty's collection?

We offer approximately 130 loose teas, which come from different countries of origin (China, Vietnam, Thailand, Japan, Sri Lanka, India...) and of all types (black tea, green tea, white tea, flavoured tea...). But rooibos and brews are also available.

You can choose different packagings: doypacks of 50 g, 100 g and 200 g, or in boxes.

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How to prepare your tea?

Each tea has a specific preparation method. If you want to learn more about the quantities, times, and temperature, please refer to the product description of the tea you want to taste.